Frequently Asked Questions

How long will it take to get my order?

Once we have received your order, we will finalize any required programming and start production as soon as possible. We generally estimate roughly 2 weeks before custom work is completed. Depending on your location shipping may add an additional few days to your order. Should you require something to be made by a specific date – please let us know at the time of placing your order.

How is the product shipped and how much will it cost?

Depending on your location and the size and quantity of product ordered, the cost will vary, and will be added to your invoice. We take care in applying protective packaging and wrapping products safely to ensure minimal issues upon receipt. Typically shipping costs can be calculated in advance.

What happens if the product is received damaged?

We have spent many hours on our packaging to ensure the AOD product is safe from the hazards of shipping. In the event that your product does arrive damaged we will take every step needed to ensure you are 100% satisfied with your purchase, by either replacing the product or repairing what may be damaged. Please inspect your order thoroughly before your sign off on receiving it in perfect condition. Please report any damage immediately to both UPS, FED EX or the shipping company and Accents of Distinction. We will do our best to ensure your product is replaced or repaired in the shortest time possible.

Are taxes and duty extra?

All additional charges associated with taxes and duties if any -are displayed and charged at the time of sale.

Do you do custom work?

Absolutely! Custom is our specialty! We have completed many custom projects big and small, including art pieces that can be seen all around the city of Toronto. Our products have been designed to allow for a more cost effective option for all consumers. If you have a design, concept or special project that you would like to discuss, please give us a call at (1-877) 636-1113 or email us at info@aodstone.com and include as much information as you can.

Can you cut tiles to go around the medallion to match the rest of my flooring?

Should you choose a round or oval design, we can cut the tiles which will surround your medallion. Simply supply the tile for a perfect match. You may deliver or have your materials shipped to our facility in Mississauga, Ontario, Canada.